arina live Privacy Policy – Your Data, Handled Right

When you register on arina live, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect information generated by your use of the platform, such as your login timestamps, device type, browser, IP address, and the games or betting markets you interact with. This usage data helps us understand how players in the Philippines navigate the platform so we can improve performance, fix issues faster, and make the experience smoother on mobile. If you contact our support team, we retain a record of that communication, including the content of your messages and any documents you submit for identity verification. We do not collect sensitive personal information beyond what is necessary to operate a licensed gaming platform — we do not ask for your government ID number unless it is required for a mandatory identity verification check. All data collection is limited to what is genuinely needed to run your account, process your transactions in Philippine pesos, and comply with applicable regulations. You can review what data we hold about you at any time by reaching out through the contact details on the FAQ page.

Your personal data is used primarily to create and manage your account, verify your identity, process deposits and withdrawals in ₱ PHP, and ensure that only eligible players in the Philippines can access the platform. We use your contact details to send you account-related communications — such as transaction confirmations, security alerts, and important policy updates — and we do not use these channels for unsolicited promotional messages unless you have explicitly opted in. Usage and device data helps us detect unusual account activity, prevent fraud, and protect the integrity of the platform for all registered players. We may use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience, but this data cannot be traced back to any individual player. arina live does not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. Where we share data with third-party service providers — such as payment processors or identity verification partners — those providers are contractually bound to use your data only for the specific purpose for which it was shared. If you have questions about how a specific piece of your data is being used, the FAQ page is the fastest way to get a direct answer.

arina live uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction — including encrypted data transmission and secure server infrastructure. Access to personal data within our organisation is strictly limited to staff and systems that require it to perform their specific functions, and all access is logged and monitored. Your account password is stored in a hashed format, which means that even our own team cannot read it — if you forget your password, it must be reset rather than retrieved. We strongly recommend that you use a unique, strong password for your arina live account and that you never share your login credentials with anyone else. If you are using a shared or public device to access the platform, always log out fully after your session to prevent unauthorised access to your account. In the event of a data security incident that affects your personal information, we will notify you as required by applicable Philippine data protection regulations and take immediate steps to contain and remediate the issue. For additional guidance on keeping your account secure, visit the FAQ page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations governing online gaming in the Philippines. Transaction records and identity verification documents may be retained for a longer period where required by financial regulations or anti-money laundering obligations, even after your account has been closed. You have the right to request access to the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data where there is no legal obligation for us to retain it. To exercise any of these rights, please contact us through the details provided on the FAQ page and we will respond within a reasonable timeframe. If you close your account, we will cease using your data for operational purposes, but certain records may be retained in archived form to meet our legal and regulatory obligations. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable regulations, and the current version will always be available on this page.